Terms and Conditions

TERMS & CONDITIONS

Effective Date: 29/09/2026
Last Updated: 29/09/2026

Welcome to Fruits Mart – An Online Fruits Store (“Fruits Mart”, “we”, “us”, or “our”).

These Terms & Conditions (“Terms”) govern your access to and use of the Fruits Mart website, mobile application, and related online services (collectively, the “Service”), including browsing products, placing orders, making payments, and receiving deliveries.

By accessing or using our website or mobile application, or by placing an order through the Service, you agree to these Terms. If you do not agree with these Terms, please do not use the Service.

1. ABOUT FRUITS MART

Fruits Mart provides online ordering and delivery services for fruits and related products through its website and mobile application.

Our Service may include product listings, prices, offers, delivery information, order tracking, payment facilities, customer support, and other features that may be introduced from time to time.

The availability of products and delivery services may depend on your location, stock availability, delivery capacity, and other operational factors.

2. ELIGIBILITY TO USE THE SERVICE

You may use the Service only if you are legally capable of entering into a binding agreement under applicable law.

If you are a minor, you may use the Service only with the involvement and permission of your parent or legal guardian, where permitted by applicable law.

You agree to provide accurate and complete information when creating an account or placing an order.

3. ACCOUNT REGISTRATION

Certain features may require you to create an account.

You are responsible for:

Providing accurate, current, and complete information;
Maintaining the confidentiality of your login credentials;
Keeping your account information updated;
Not allowing unauthorized persons to use your account; and
Informing us promptly if you believe your account has been accessed without authorization.

You are responsible for activities carried out through your account, except where such responsibility cannot legally be imposed on you.

We reserve the right to suspend or terminate an account where we reasonably believe that the account has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

4. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product names, descriptions, photographs, prices, quantities, and availability displayed through the Service are accurate.

However, fresh fruits are natural products and may vary in:

Size;
Colour;
Shape;
Weight;
Ripeness;
Appearance; and
Natural characteristics.

Product images are for representation purposes and may not exactly match the product delivered.

We reserve the right to change product descriptions, availability, quantities, prices, or offers at any time, subject to applicable law.

5. FRESH AND PERISHABLE PRODUCTS

Because fruits and other fresh products are perishable, their condition can naturally change over time.

We take reasonable care in selecting, handling, packing, and delivering products. However, natural variations in freshness, ripeness, colour, texture, size, and appearance may occur.

Where applicable, concerns regarding damaged, spoiled, incorrect, or otherwise unacceptable products should be reported to us within the time specified in our Return, Refund & Cancellation Policy.

Any replacement, refund, credit, or other resolution will be handled in accordance with our applicable policy and applicable law.

6. PRODUCT AVAILABILITY AND SUBSTITUTIONS

All products are subject to availability.

If an ordered product becomes unavailable, we may contact you regarding a suitable replacement, if such an option is available.

If a replacement is not acceptable or cannot be arranged, the unavailable item may be cancelled and any applicable refund will be processed in accordance with our applicable refund policy.

We do not guarantee continuous availability of any particular product.

7. PRICES AND OFFERS

Prices displayed through the Service are subject to change.

The price applicable to your order will generally be the price displayed at the time the order is placed, subject to correction of obvious pricing errors and applicable law.

Promotional offers, discounts, coupons, introductory offers, free-delivery offers, and other benefits may:

Have specific eligibility requirements;
Be available only for a limited period;
Be restricted to selected products or locations;
Be limited to one use per customer or account; and/or
Be subject to additional terms.

Unless expressly stated otherwise, offers cannot be combined or exchanged for cash.

Fruits Mart reserves the right to withdraw, modify, or discontinue an offer, subject to applicable law.

8. ORDER PLACEMENT AND ACCEPTANCE

When you place an order through the Service, you are making a request to purchase the selected products.

An order confirmation or acknowledgement does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject, cancel, or modify an order where reasonably necessary, including because of:

Product unavailability;
Incorrect pricing or product information;
Technical errors;
Delivery-area limitations;
Payment-related issues;
Suspected fraudulent activity;
Duplicate or unusual orders; or
Other legitimate operational reasons.

If an order is cancelled after payment has been received, any eligible refund will be processed in accordance with our refund policy and applicable law.

9. DELIVERY

We provide delivery only to locations currently supported by Fruits Mart.

Delivery availability, delivery charges, minimum order values, free-delivery eligibility, and estimated delivery times may vary by location, order value, product availability, traffic, weather, operational conditions, and other circumstances.

Any delivery time shown through the Service is an estimate unless expressly stated otherwise.

We will make reasonable efforts to deliver your order within the indicated delivery period, but delays may occasionally occur.

You are responsible for providing a correct and complete delivery address and ensuring that someone is reasonably available to receive the order.

We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer, inability to contact the customer, or circumstances beyond our reasonable control.

10. ORDER CANCELLATION

Customers may request cancellation of an order, subject to the cancellation conditions displayed through the Service and our Return, Refund & Cancellation Policy.

Because fresh fruits and other products may be perishable, cancellation may not be possible after an order has been prepared, packed, dispatched, or otherwise processed.

Where cancellation is permitted after payment, any applicable refund will be processed according to our refund policy and applicable law.

11. RETURNS, REFUNDS AND REPLACEMENTS

Due to the perishable nature of fresh fruits, returns may be subject to specific conditions.

Claims relating to damaged, spoiled, incorrect, missing, or unacceptable products must be made in accordance with our Return, Refund & Cancellation Policy.

Depending on the circumstances, Fruits Mart may provide an eligible:

Replacement;
Refund;
Store credit; or
Other appropriate resolution.

Nothing in these Terms is intended to exclude or restrict any rights or remedies available to consumers under applicable law.

The Return, Refund & Cancellation Policy forms part of these Terms and should be published separately on the website and within the app.

12. PAYMENT

We may offer one or more payment methods, including online payment methods and/or payment options displayed at checkout.

Payments may be processed through third-party payment service providers. Their own terms and privacy policies may also apply.

You agree to provide accurate payment and billing information when required.

Fruits Mart does not knowingly retain complete payment-card information where such information is processed directly by a third-party payment service provider.

If a payment is unsuccessful, reversed, disputed, or otherwise not received, we may cancel or hold the relevant order until the payment issue is resolved.

13. TAXES AND CHARGES

Applicable taxes, delivery charges, service charges, or other charges, where applicable, will be displayed or communicated as required before completion of the order.

You are responsible for paying the total amount shown at checkout, subject to any applicable correction or adjustment permitted by law.

14. USER CONDUCT

You agree to use the Service only for lawful purposes.

You must not:

Use the Service for fraudulent or unlawful activities;
Provide false or misleading information;
Place orders using another person's account without authorization;
Attempt to interfere with the operation or security of the Service;
Introduce viruses, malware, or other harmful code;
Attempt unauthorized access to our systems or accounts;
Scrape, copy, reproduce, or commercially exploit the Service without permission;
Use automated systems to place unreasonable or fraudulent orders;
Harass, threaten, abuse, or impersonate our employees, delivery personnel, customers, or other users; or
Use the Service in a manner that violates applicable law.

We may restrict or terminate access to the Service if these Terms are violated.

15. MOBILE APPLICATION

The Fruits Mart mobile application is provided for accessing and using our online ordering services.

You agree:

To use the app only for lawful purposes;
Not to reverse engineer, modify, decompile, or attempt to extract the source code of the app except where permitted by applicable law;
Not to interfere with the security or normal operation of the app;
Not to distribute unauthorized copies or modified versions of the app; and
To keep the app updated where reasonably necessary for security, compatibility, or functionality.

App features may be changed, suspended, or discontinued from time to time.

The availability of the app may also depend on your device, operating system, internet connection, and third-party services.

16. THIRD-PARTY SERVICES

The Service may use third-party services, including payment gateways, mapping services, analytics services, messaging services, hosting providers, delivery-related services, or other technology providers.

Your use of such third-party services may be subject to their respective terms and policies.

Fruits Mart is not responsible for the independent operation, availability, or policies of third-party services, except to the extent required by applicable law.

17. GOOGLE PLAY

If you download or use the Fruits Mart application through Google Play, your use of Google Play is also subject to Google's applicable terms and policies.

Google is not responsible for providing customer support, order fulfilment, product delivery, refunds, or other services offered by Fruits Mart, except where applicable under Google's own policies or applicable law.

Any issue relating to Fruits Mart products or orders should be directed to Fruits Mart using the contact details provided below.

18. INTELLECTUAL PROPERTY

All content made available through the Service, including but not limited to:

Fruits Mart name and logo;
Text;
Product descriptions;
Photographs;
Graphics;
Designs;
Website content;
App content;
Software;
Trademarks; and
Other materials
is owned by or licensed to Fruits Mart, unless otherwise stated.

You may use the Service for personal and lawful purposes only.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

19. USER FEEDBACK AND CONTENT

If you voluntarily provide feedback, suggestions, reviews, ratings, photographs, or other content relating to Fruits Mart, you grant us permission to use that content for legitimate business, service-improvement, promotional, or informational purposes, subject to applicable law and our Privacy Policy.

You must not submit content that is unlawful, misleading, defamatory, abusive, obscene, infringing, fraudulent, or otherwise inappropriate.

We may remove or restrict user-generated content where reasonably necessary or where required by law.

20. PRIVACY

Your use of the Service is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, protect, and share personal information and other data.

For the Android application, the Privacy Policy should also be accessible directly within the app and through the Google Play Store listing.

21. ELECTRONIC COMMUNICATIONS

When you use our website or mobile application, place an order, create an account, or contact us electronically, you consent to receiving electronic communications relating to your account, orders, transactions, and use of the Service.

Such communications may include order confirmations, invoices, delivery updates, service notifications, and customer-support communications.

Promotional communications will be handled in accordance with applicable law and our Privacy Policy.

22. SERVICE AVAILABILITY

We do not guarantee that the website, mobile application, or Service will always be available, uninterrupted, secure, or error-free.

The Service may occasionally be unavailable because of maintenance, technical problems, network failures, updates, operational requirements, or circumstances beyond our reasonable control.

We may modify, suspend, or discontinue any part of the Service, subject to applicable law.

23. FORCE MAJEURE

Fruits Mart will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, severe weather, fire, flood, epidemic or pandemic-related restrictions, government actions, strikes, transportation disruptions, internet or telecommunications failures, power failures, or other similar events.

24. DISCLAIMER

We make reasonable efforts to provide reliable products and services.

However, to the maximum extent permitted by applicable law, the Service is provided on an “as available” basis and we do not guarantee that:

The Service will always be uninterrupted or error-free;
All product information will always be completely accurate or current;
Every product will always be available; or
Delivery will always occur within a particular estimated time.

Nothing in these Terms excludes or limits any consumer rights or statutory protections that cannot lawfully be excluded or limited.

25. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Fruits Mart will not be liable for indirect, incidental, special, or consequential losses arising from your use of the Service.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law, including applicable consumer protection rights.

Where liability may legally be limited, it will be limited to the extent permitted by applicable law.

26. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Fruits Mart and its personnel harmless from claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of the Service, violation of these Terms, or infringement of the rights of another person.

This clause does not limit any rights or remedies available to consumers under applicable law.

27. SUSPENSION AND TERMINATION

We may suspend or terminate your access to the Service where reasonably necessary, including where you:

Violate these Terms;
Engage in fraudulent or unlawful activity;
Misuse the Service;
Attempt to compromise the security of the Service; or
Use the Service in a manner that may harm Fruits Mart or others.

Termination will not affect rights or obligations that arose before termination.

Where required by applicable law, customers will continue to have applicable rights relating to orders already placed.

28. ACCOUNT DELETION

If you have created an account, you may request deletion of your account through the account-deletion facility provided in the app or website, or by contacting us using the contact details below.

Account deletion will be handled in accordance with our Privacy Policy and applicable law.

Certain information may be retained where required by law, for legitimate legal, accounting, security, fraud-prevention, or dispute-resolution purposes.

29. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our Service, business practices, technology, or applicable law.

The latest version will be published on our website and, where appropriate, made available through the app.

Your continued use of the Service after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

30. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws applicable in India and the State of Maharashtra.

Subject to applicable consumer protection laws and the jurisdiction available to consumers under applicable law, disputes relating to these Terms or the Service shall be subject to the jurisdiction of the appropriate courts and authorities in Maharashtra.

Nothing in this clause limits any statutory right of a consumer to approach a competent consumer commission or other authority having jurisdiction under applicable law.

31. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue in effect.

32. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Return, Refund & Cancellation Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of the Service, subject to applicable law.

If there is a conflict between these Terms and a mandatory provision of applicable law, the applicable law will prevail to the extent of that conflict.

33. GRIEVANCE REDRESSAL

Fruits Mart will maintain an appropriate mechanism for receiving and addressing customer complaints and grievances in accordance with applicable law.

Grievance / Customer Support Contact:
Email: thefruitsmart@gmail.com
Phone: +91-9921318708
Address: Shop No. 5, Vishwanath Patil Shopping Complex, Uran - Panvel Rd, Uran, Bokadvira, Maharashtra 400702.

Customers may contact us regarding order issues, product concerns, payments, delivery, privacy matters, or other Service-related concerns.

34. CONTACT INFORMATION

For questions, complaints, feedback, or concerns regarding these Terms or the Service:
Fruits Mart – An Online Fruits Store
Website: https://www.fruits-mart.in
Email: thefruitsmart@gmail.com
Phone/WhatsApp: +91-9921318708
Business Address: Shop No. 5, Vishwanath Patil Shopping Complex, Uran - Panvel Rd, Uran, Bokadvira, Maharashtra 400702

By using the Fruits Mart website or mobile application, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, subject to your rights under applicable law.