Privacy Policy

Effective Date: 29/09/2026
Last Updated: 29/09/2026

Fruits Mart – An Online Fruits Store (“Fruits Mart”, “we”, “us”, or “our”) operates the website https://www.fruits-mart.in/ and the Fruits Mart mobile application (collectively, the “Service”).

This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process personal information when you visit our website, use our mobile application, create an account, place an order, make a payment, contact us, or otherwise interact with our Service.

By using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data-processing practices.

When we make changes, we will publish the updated Privacy Policy on our website and, where appropriate, through the mobile application.

The “Last Updated” date at the top of this Privacy Policy indicates when the policy was most recently revised.

We encourage you to review this Privacy Policy periodically.

2. INFORMATION WE COLLECT

The information we collect depends on how you use the Service.

2.1 Information You Provide to Us

You may provide personal information when you:

Create or maintain an account;
Place an order;
Enter a delivery address;
Contact customer support;
Submit feedback or a complaint;
Participate in promotions or offers; or
Communicate with us through available channels.

This information may include:

Name;
Mobile/telephone number;
Email address;
Delivery and billing address;
Order and transaction details;
Customer-service communications;
Information you voluntarily provide in reviews, feedback, or other communications.

2.2 Payment Information

When you make a payment through the Service, payment information may be processed by our payment gateway or other third-party payment service providers.

Depending on the payment method used, such providers may collect and process payment information such as transaction details or payment credentials.

We do not intend to collect or store complete payment-card information on our own systems unless specifically disclosed to you.

Payment service providers may have their own privacy policies and terms governing their processing of payment information.

2.3 Information Collected Automatically

When you access our website or mobile application, certain technical and usage information may be collected automatically, depending on the technologies and third-party services used by the Service.

This may include:

IP address;
Device type and model;
Operating system;
Browser type;
Application version;
Language and general device settings;
Date and time of access;
Pages, screens, or features accessed;
General usage and interaction information;
Diagnostic, performance, and security information.

We use such information primarily to operate, secure, maintain, troubleshoot, and improve the Service.

2.4 Information from Service Providers

We may receive information from third-party service providers that assist us in operating the Service, such as:

Payment service providers;
Delivery/logistics providers;
Hosting and technology providers;
Analytics providers;
Customer-support providers; and
Other service providers engaged by us.

The information received depends on the service provided and the applicable privacy arrangements.

3. HOW WE USE YOUR INFORMATION

We may use personal information for the following purposes:

3.1 Providing Our Services

To:

Create and manage customer accounts;
Process and fulfil orders;
Arrange delivery;
Process payments;
Provide order confirmations and updates;
Respond to customer enquiries;
Provide customer support; and
Provide other services requested by you.

3.2 Communications

We may use your contact information to communicate with you about:

Orders;
Payments;
Delivery;
Account-related matters;
Customer-support requests;
Important service changes; and
Other transactional or service-related matters.

3.3 Marketing and Promotional Communications

Where permitted by applicable law and, where required, with your consent, we may send promotional communications regarding Fruits Mart products, discounts, offers, new products, or other services.

You may opt out of promotional communications using the available unsubscribe mechanism or by contacting us.

Opting out of promotional communications will not normally affect essential communications relating to your orders, account, transactions, or the operation of the Service.

3.4 Security and Fraud Prevention

We may use information to:

Detect and prevent fraud;
Detect unauthorized use;
Protect customer accounts;
Maintain the security of our systems;
Investigate suspicious activity; and
Protect the rights, property, and safety of Fruits Mart, our customers, and others.

3.5 Service Improvement

We may use information to understand how customers use our website and application and to:

Improve functionality;
Improve user experience;
Diagnose technical problems;
Develop new features;
Analyse service performance; and
Improve our products and services.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our website and, where applicable, our mobile application may use cookies, local storage, SDKs, pixels, analytics tools, and similar technologies.

These technologies may be used to:

Enable essential website functionality;
Remember preferences;
Understand website usage;
Improve performance;
Maintain security; and
Measure the effectiveness of certain services or communications.

You may be able to manage or disable cookies through your browser settings.

Disabling certain cookies may affect the functionality or availability of some website features.

Where applicable law requires consent for particular cookies or similar technologies, we will seek the appropriate consent.

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information merely for the purpose of selling personal information.

We may share personal information where reasonably necessary to operate our business and provide the Service.

5.1 Service Providers

We may share relevant information with trusted service providers that assist us with:

Payment processing;
Order fulfilment;
Delivery and logistics;
Website and application hosting;
Technical support;
Analytics;
Customer support;
Communications; and
Security and fraud prevention.

Such service providers are expected to process information in accordance with applicable contractual and legal requirements.

5.2 Business Partners

Where applicable, we may share limited information with business partners where necessary to provide a service, conduct a promotion, or fulfil a business arrangement.

We will handle such sharing in accordance with applicable law and this Privacy Policy.

5.3 Legal and Regulatory Requirements

We may disclose information when reasonably necessary to:

Comply with applicable laws, regulations, legal processes, or governmental requests;
Respond to lawful requests from authorities;
Protect our legal rights;
Investigate fraud or security incidents;
Enforce our terms and policies; or
Protect the safety and rights of users and other persons.

5.4 Business Transfers

If Fruits Mart undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Depending on the nature of the information and the services involved, security measures may include access controls, authentication, encryption or secure transmission technologies, monitoring, and other safeguards.

However, no website, application, network, or electronic transmission can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and device.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide our services;
Maintain customer and transaction records;
Resolve disputes;
Prevent fraud and misuse;
Comply with legal, tax, accounting, and regulatory obligations; and
Enforce our agreements and protect our legal rights.

When personal information is no longer required, we will delete, anonymise, or otherwise dispose of it in accordance with applicable law and our data-retention practices.

Where certain information is required to be retained by law, we may retain it for the legally required period even after an account or service has been discontinued.

8. ACCOUNT DELETION AND DATA DELETION

If the Fruits Mart application or website allows you to create an account, you may request deletion of your account and associated personal information through the email.

Account/Data Deletion Request Email:
Email: thefruitsmart@gmail.com

When an account-deletion request is received, we will process it within a reasonable period, subject to applicable law.

Certain information may need to be retained where required for legal, regulatory, accounting, security, fraud-prevention, dispute-resolution, or other legitimate purposes permitted by law.

Google Play requires apps that allow account creation to provide an account-deletion pathway both within the app and through an external web resource.

9. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights regarding your personal information, including the right to:

Request access to information relating to your personal data;
Request correction of inaccurate or incomplete information;
Request deletion of personal information where legally permitted;
Withdraw consent where processing is based on consent;
Raise a grievance regarding the processing of your personal information; and
Exercise other rights available to you under applicable law.

Requests may be submitted using the contact details provided in this Privacy Policy.

We may need to verify your identity before processing certain requests.

10. CHILDREN'S PRIVACY

Our Service is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection was not permitted, please contact us.

Where required by applicable law, we will take appropriate steps to address such information.

11. INTERNATIONAL DATA TRANSFERS

Our service providers or technology infrastructure may process or store personal information in locations outside India.

Where personal information is transferred across borders, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate safeguards.

For users in jurisdictions that provide additional data-protection rights, such rights will apply where and to the extent required by applicable law.

12. THIRD-PARTY SERVICES AND LINKS

Our website or application may contain links to, or integrate with, third-party services.

These third parties may include payment providers, analytics providers, delivery providers, social-media services, advertising or communication platforms, or other technology providers.

Third-party services operate under their own terms and privacy policies.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

13. MOBILE APPLICATION PERMISSIONS

Depending on the features implemented in the Fruits Mart application, the app may request certain device permissions.

We will request permissions only where reasonably necessary for the relevant functionality and will explain the purpose where required.

Examples may include permissions relating to notifications or other features introduced into the application.

Important: The actual permissions requested by the published Android application must match the disclosures in this Privacy Policy and the information submitted in Google Play's Data Safety section.

Google Play requires developers to accurately disclose app data access, collection, use, and sharing, including data handled through third-party SDKs.

14. THIRD-PARTY SDKs AND ANALYTICS

The mobile application or website may use third-party software development kits (SDKs), analytics tools, crash-reporting tools, or similar technologies to operate, secure, measure, and improve the Service.

Such tools may process certain technical or usage information according to their respective policies.

We will disclose relevant data practices in our Google Play Data Safety section and update this Privacy Policy when our data practices materially change.

15. DATA SAFETY INFORMATION FOR GOOGLE PLAY

For the Android application, Fruits Mart will maintain an accurate Google Play Data Safety disclosure describing the categories of user data collected, used, and shared by the application and its applicable third-party SDKs.

The Data Safety disclosure is intended to correspond with the actual data practices of the published application.

If our data practices change, we may update both the application and this Privacy Policy as necessary.

Google Play requires the Data Safety section to remain accurate and consistent with the app's actual data practices and Privacy Policy.

16. YOUR RESPONSIBILITIES

You are responsible for providing accurate information when using the Service.

You should keep your account credentials confidential and notify us if you suspect unauthorized access to your account.

You should also ensure that the contact and delivery information provided for an order is accurate and current.

17. APPLICABLE LAW

This Privacy Policy shall be governed by applicable laws of India, including applicable data-protection and privacy laws and regulations.

Where applicable, Fruits Mart will process personal information in accordance with the Digital Personal Data Protection Act, 2023, the applicable rules made under it, and other applicable laws and regulations.

The Digital Personal Data Protection Rules, 2025 were notified by the Ministry of Electronics and Information Technology on 13 November 2025, with different provisions having different commencement dates.

18. GRIEVANCE REDRESSAL AND PRIVACY CONTACT

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

Fruits Mart – An Online Fruits Store

Privacy / Grievance Contact:
Phone / WhatsApp: +91-9921318708
Email: thefruitsmart@gmail.com

Address: Shop No. 5, Vishwanath Patil Shopping Complex, Uran - Panvel Rd, Uran, Bokadvira, Maharashtra 400702

We will make reasonable efforts to review and respond to privacy-related requests and grievances within the period required by applicable law.

19. CONTACT INFORMATION

For privacy questions, requests, or concerns, you can contact us at:

Fruits Mart – An Online Fruits Store
Website: https://www.fruits-mart.in/
Email: thefruitsmart@gmail.com
Phone / WhatsApp: +91-9921318708
Business Address: Shop No. 5, Vishwanath Patil Shopping Complex, Uran - Panvel Rd, Uran, Bokadvira, Maharashtra 400702.

By using the Fruits Mart website or mobile application, you acknowledge that you have read this Privacy Policy and understand how your personal information may be processed as described above, subject to your rights under applicable law.