Return and Refund Policy
RETURN, REFUND & CANCELLATION POLICY
Fruits Mart – An Online Fruits Store
Effective Date: 29/09/2026
Last Updated: 29/09/2026
At Fruits Mart – An Online Fruits Store (“Fruits Mart”, “we”, “us”, or “our”), we strive to provide fresh and good-quality fruits and a convenient shopping experience through our website and mobile application.
Because our products are primarily fresh and perishable, returns, cancellations, replacements, and refunds are subject to the conditions described in this policy.
This policy applies to orders placed through the Fruits Mart website, mobile application, or any other official online ordering channel operated by Fruits Mart.
1. CANCELLATION OF ORDERS
Customers may request cancellation of an order by contacting Fruits Mart as soon as possible after placing the order.
Cancellation before processing
An order may generally be cancelled before it has been processed, packed, or dispatched for delivery.
If payment has already been made and the cancellation is accepted, the eligible refund will be processed to the original payment method, subject to applicable payment-processing timelines.
Cancellation after processing or dispatch
Once an order has been prepared, packed, or dispatched, cancellation may not be possible because fruits and other products may be perishable.
If an order cannot be cancelled after processing or dispatch, the customer may contact us regarding any product-quality or order-related issue in accordance with this policy.
2. RETURN ELIGIBILITY
Due to the perishable nature of fresh fruits, we generally do not accept returns of products merely because a customer has changed their mind or no longer requires the product.
A return, replacement, refund, or other resolution may be considered where the delivered product is:
Damaged;
Spoiled or unfit for consumption;
Significantly different from the product ordered;
Incorrectly supplied;
Missing from the order; or
Otherwise not in acceptable condition due to an issue attributable to Fruits Mart.
Any applicable consumer rights under Indian law remain unaffected by this policy.
3. REPORTING A PRODUCT ISSUE
Because fruits are perishable, customers should inspect their order as soon as reasonably possible after delivery.
Any complaint regarding damaged, spoiled, incorrect, missing, or otherwise unacceptable products should be reported to Fruits Mart within 24 hours of delivery.
To help us investigate and resolve the issue, we may request:
Order number;
Customer name and registered mobile number;
Description of the issue;
Photographs or videos of the affected product;
Photographs of the packaging, where relevant; and
Other information reasonably required to verify the complaint.
We recommend that customers retain the affected product and packaging until the complaint has been reviewed.
4. RETURN PROCESS
If a return is approved, the customer may be required to return the affected product to the Fruits Mart store/business address specified by our customer-support team.
Fruits Mart will generally not arrange collection of returned products from the customer's address, unless we specifically agree to do so or collection is required under applicable law.
Customers should not send products to any address without first contacting Fruits Mart and receiving return instructions.
The customer may be responsible for safely transporting the approved return to the specified location unless otherwise communicated by Fruits Mart or required by applicable law.
5. INSPECTION AND APPROVAL
Once a returned product or supporting information is received, Fruits Mart may inspect or verify the complaint to determine whether the issue is eligible for a refund, replacement, credit, or other resolution.
Approval will depend on the circumstances of the complaint and the condition of the product.
We may reject a claim where the available information indicates that:
The product was damaged after delivery due to improper handling or storage;
The complaint was made outside the applicable reporting period;
The product was consumed or disposed of before the issue could reasonably be verified;
The complaint does not relate to an issue attributable to Fruits Mart; or
False, fraudulent, or materially misleading information was provided.
Nothing in this section limits any rights available to consumers under applicable law.
6. REPLACEMENT
Where appropriate and subject to product availability, Fruits Mart may offer a replacement for an eligible damaged, spoiled, incorrect, or otherwise unacceptable product.
If the same product is unavailable, we may, where appropriate:
Offer an alternative product;
Provide a refund for the affected item; or
Provide another reasonable resolution.
Any such resolution will be determined based on the circumstances and applicable law.
7. REFUNDS
If a refund is approved, it will generally be processed to the original payment method used for the order.
Where the original payment method cannot receive the refund, we may contact the customer to arrange an appropriate alternative, subject to applicable law and payment-provider requirements.
Fruits Mart will initiate an approved refund within 7 business days unless a different period is required by applicable law or the relevant payment provider.
After the refund has been initiated, the time taken for the amount to appear in the customer's bank account, card, wallet, or other payment account may depend on the payment provider or financial institution.
8. SHIPPING AND DELIVERY CHARGES
Where a refund is provided because of an error attributable to Fruits Mart, such as an incorrect or damaged product, applicable delivery charges may also be refunded where appropriate.
Where a customer cancels an order for personal reasons after applicable processing has begun, delivery or other charges may not be refundable where those charges have already been incurred.
Any refund will be handled in accordance with applicable law.
9. PARTIAL REFUNDS
Where only part of an order is affected, Fruits Mart may provide a refund or other resolution for the affected item(s) rather than cancelling or refunding the entire order.
For example, if one product in a multi-item order is damaged or unavailable, the eligible resolution may be limited to that product.
10. CASH ON DELIVERY ORDERS
For Cash on Delivery (“COD”) orders, if an eligible refund is approved, Fruits Mart may contact the customer to obtain the necessary bank account or other payment details required to process the refund.
We will not request confidential information such as passwords, PINs, or OTPs for processing a legitimate refund.
11. PROMOTIONAL OFFERS AND DISCOUNTS
If an order containing a promotional discount, coupon, introductory offer, or other promotional benefit is cancelled or partially refunded, the value of the refund may be adjusted to account for the promotional terms applicable to that order.
Promotional benefits are subject to the terms of the relevant offer.
12. PRODUCTS THAT ARE NOT ELIGIBLE FOR CHANGE-OF-MIND RETURNS
Because fruits and other fresh products are perishable, we generally do not accept returns solely because:
The customer has changed their mind;
The customer ordered the wrong quantity;
The customer no longer requires the product;
The customer does not like the natural size, shape, colour, or appearance of a fruit; or
The customer expected a natural fruit product to have characteristics different from those reasonably expected of that product.
Natural variations in size, shape, colour, ripeness, and appearance do not by themselves constitute a defect.
This does not affect claims concerning products that are spoiled, damaged, materially defective, incorrectly supplied, or otherwise not as described.
13. ORDER ERRORS
If you receive an item that you did not order, or an item is missing from your order, please contact us within 24 hours of delivery.
After verifying the issue, Fruits Mart may provide an appropriate replacement, refund, or other resolution.
14. DELIVERY ISSUES
Customers should provide an accurate delivery address and contact information when placing an order.
We may not be responsible for delivery failures or additional costs resulting from:
An incorrect or incomplete address;
Incorrect contact information;
The customer being unavailable to receive the order;
Failure to respond to delivery-related communications; or
Other circumstances attributable to the customer.
This clause does not limit any rights available to consumers under applicable law.
15. REFUND PROCESSING TIME
Once a refund is approved:
Refund initiation: Generally within 7 business days.
Credit to customer's account: The actual time may vary depending on the payment method, bank, card issuer, wallet, payment gateway, or other payment service provider.
If a refund has been initiated but has not been received within a reasonable period, customers may contact us with their order details so that we can assist in checking the refund status.
16. HOW TO REQUEST A RETURN, REPLACEMENT OR REFUND
To report an eligible issue or request a refund, replacement, or other resolution, please contact us using the details below.
Please provide:
Your name;
Order number;
Registered mobile number;
Date of delivery;
Product name;
Description of the issue; and
Photographs or other supporting information, where applicable.
Providing complete information helps us process your request more quickly.
17. FRAUDULENT OR ABUSIVE CLAIMS
We reserve the right to investigate repeated, fraudulent, misleading, or abusive refund or replacement claims.
Where permitted by law, we may restrict or suspend access to the Service if we reasonably determine that the Service is being misused.
Nothing in this section limits any rights available to consumers under applicable law.
18. CUSTOMER SUPPORT AND GRIEVANCE REDRESSAL
For questions, complaints, cancellation requests, return requests, or refund-related concerns, please contact:
Fruits Mart – An Online Fruits Store
Email: thefruitsmart@gmail.com
Phone / WhatsApp: +91-9921318708
Email: thefruitsmart@gmail.com
Phone: +91-9921318708
Address: Shop No. 5, Vishwanath Patil Shopping Complex, Uran - Panvel Rd, Uran, Bokadvira, Maharashtra 400702
We will make reasonable efforts to review and resolve complaints within the time required under applicable law.
19. WEBSITE AND MOBILE APPLICATION
This policy applies equally to orders placed through:
The Fruits Mart website;
The Fruits Mart Android application; and
Other official online ordering channels operated by Fruits Mart.
The availability of particular cancellation, refund, or support features may vary depending on the ordering channel.
For purchases of physical goods such as groceries and fruits, Google Play's billing system is not the applicable payment system under Google Play's Payments policy; payment and refund arrangements for Fruits Mart orders are therefore governed by Fruits Mart and the relevant payment provider.
20. CHANGES TO THIS POLICY
We may update this Return, Refund & Cancellation Policy from time to time to reflect changes in our products, services, business practices, or applicable law.
The latest version will be published on our website and, where appropriate, made available through the mobile application.
The “Last Updated” date at the beginning of this policy indicates when it was most recently updated.
21. APPLICABLE LAW
This policy shall be governed by applicable laws of India, including applicable consumer-protection and e-commerce laws and regulations.
Nothing in this policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded or restricted.
22. CONTACT INFORMATION
For any questions or concerns regarding returns, refunds, replacements, or cancellations:
Fruits Mart – An Online Fruits Store
Website: https://www.fruits-mart.in/
Email: thefruitsmart@gmail.com
Phone / WhatsApp: +91-9921318708
Business Address: Shop No. 5, Vishwanath Patil Shopping Complex, Uran - Panvel Rd, Uran, Bokadvira, Maharashtra 400702
By placing an order through the Fruits Mart website or mobile application, you acknowledge that you have read and understood this Return, Refund & Cancellation Policy, subject to your rights under applicable law.